Terms of service
ARTICLE 1 - GENERAL INFORMATIONS
This website www.ofakarri.com (the “Site”) is owned and operated by OFA KARRI, Lda, a company registered in Portugal under number PT516215710, whose registered office is located at Rua Dom Luís I, n°19, 5°, 1200-225 Lisbon in Portugal.
The Site allows OFA KARRI to offer cosmetic and perfume products (the “Products”) for sale to users of the Site (the “Users”).
OFA KARRI, Lda is a Portuguese company governed by Portuguese law, which includes EU regulations and directives. In addition, OFA KARRI, Lda strives to always comply with the consumer protection laws and regulations in force in the buyer's country of residence.
ARTICLE 2 - GTC OBJECT AND FIELDS OF APPLICATION
These General Terms and Conditions of Sale (hereinafter the "GTC") define the rights and obligations of OFA KARRI and the Users (together, the "Parties") in the context of the use of the Site and the placing of an order for the acquisition of Products (the “Order”) by a User (“the Buyer”) from OFA KARRI. The rights and obligations of the User necessarily apply to the Buyer.
The GTC are applicable exclusively to the online sale of OFA KARRI products on the Site to which access is open.
The GTC determine all the steps necessary for the completion of an Order and ensure the follow-up of this order between the Parties.
The GTC are directly made available to Users on the Site. By accessing the Site, Users acknowledge having read and understood the GTC and agree to be bound by them. The validation of the order by its confirmation is worth adhesion by the Buyer to the GTC in force on the day of the order.
OFA KARRI reserves the right to modify its GTC at any time. In the event of modification of the GTC, the applicable GTC are those in force on the date of the order.
The nullity of a contractual clause does not entail the nullity of the GTC. The temporary or permanent non-application of one or more clauses of the GTC by OFA KARRI does not constitute a waiver on its part of the other clauses of the GTC which continue to produce their effects.
ARTICLE 3 - PRODUCTS
The Products offered for sale are those which appear on the Site and which may be the subject of an Order, except in the event of exceptional unavailability or the right of withdrawal exercised by OFA KARRI.
In the event of exceptional unavailability of the Product(s) ordered, OFA KARRI will inform the Buyer as soon as possible, and the Buyer may modify his choice or cancel the Order. In all cases, OFA KARRI may offer the Buyer to provide him with a Product of equivalent quality and price or to alert him, by e-mail, in the event of future availability of the chosen Product. The Buyer may contact OFA KARRI by e-mail at the following address: firstname.lastname@example.org.
Sales offers, including promotional offers, are valid as long as they are announced on the Site. Any promotional offer not emanating from the Site cannot be validly opposed to OFA KARRI.
The products offered for sale presented in the catalog published on the Site are each the subject of a description mentioning their essential characteristics. The User is invited to consult the description of each Product to know its essential characteristics.
The photographs of the Products are communicated for illustrative purposes and have no contractual nature. However, OFA KARRI strives to present the Products as faithfully as possible.
OFA KARRI uses natural ingredients in the composition of the Products, these may vary from one season to another depending on the weather and the state of the soil. Some batches may therefore have differences, in terms of fragrance for example, despite an identical formulation.
The Products comply with the regulations in force relating to the safety and health of persons, the fairness of commercial transactions, and the protection of consumers at the time of their placing on the market.
OFA KARRI cannot be held liable for damage caused by improper use of the products sold on its site or by failure to observe the precautions for use.
OFA KARRI recommends carrying out a skin allergy test before using any of the Site's Products. OFA KARRI cannot be held liable for damages caused by the appearance of allergic reactions and skin reactions occurring after the use of any of the Products. Some of the Products offered on the Site, due to their composition in essential oils, may prove to be dangerous in the event of incorrect use.
OFA KARRI provides consumers with the elements necessary for the proper use of the products. The information communicated on essential oils does not represent medical information. Any therapeutic use of essential oils should be under the supervision of a qualified healthcare professional.
The Site offers for sale products for carrying out treatments. These products are intended for individuals only.
The Products sold on the site cannot be resold, nor reconditioned and resold, without the written agreement of the company OFA KARRI, Lda.
ARTICLE 4 - PRICE
The sale prices are indicated for each of the Products listed on the Site, in euros (€) including all taxes, excluding delivery and transport costs.
The sale price of the Product and the VAT applied are those in force on the day of the order.
The additional costs of transport, delivery, or postage (to which must be added any other costs borne by OFA KARRI), of which the customer may have been informed prior to placing the order, are fixed on the order form.
If the Purchaser resides in a country outside the EU and/or orders Products to be delivered to a country outside the EU, additional costs/taxes may apply.
The total amount due by the consumer is indicated on the order confirmation page.
In the event of a price promotion, OFA KARRI undertakes to apply the promotional price to all orders placed during the period of the publicity made for the promotion.
OFA KARRI reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.
ARTICLE 5 - ORDERING
Creating an account to place an Order
To place an Order, the User may create an account, by choosing a password, or use the Site as a guest, without having an account.
The User's account password is strictly personal and confidential. OFA KARRI recommends that Users regularly modify their passwords and choose complex passwords that include letters, numbers, and specific characters. The Users must not share it with other people. Users are responsible for the loss or theft of their password if it is proven that they have committed a fault attributable to them. In this case, the Users must inform OFA KARRI without delay.
After the creation of the account, the Users will receive an email from OFA KARRI confirming their registration. If the User already has an account, he/she will only have to identify himself/herself with his/her email address and password.
Selection of the Products
The User may select the Products of his choice, provided that they are available for sale online and the desired quantity.
To add a Product to the shopping cart, the User must select the Product and the desired quantity and then click on the "Add to cart" button.
Each new addition to the basket will be indicated on the Site by the appearance of the basket and the number of items in the basket. At any time, the User may consult the summary of the Product(s) selected in his/her basket, continue his/her selection by continuing his/her purchases from the Site or complete the Order by proceeding with payment.
Payment to complete the Order
Before finalizing the Order and paying, the User will be directed to a page on the Site allowing him/her to consult the details of the Product(s) selected. The Buyer may return to the previous pages to correct any errors or modify the order.
The User must then validate his/her basket and fill in his/her contact details and delivery information, and choose his/her delivery method.
Confirmation of the Order implies acceptance of the General Terms and Conditions of Sale and forms the contract.
Payment for the Order may be made by credit card (Carte Bleue, Visa, Visa Electron, Master Card, American Express) or Apple Pay via the secure payment system Stripe. In this case, the User shall enter his/her card number, the expiry date of the card, the name of the cardholder, and the visual cryptogram.
The Site is equipped with a secure online payment system allowing the Buyer to encrypt the transmission of his/her banking data via the secure payment platform's electronic payment server (Secure Socket Layer SSL encryption technology). At no time will the Purchaser's banking data pass through OFA KARRI's computer system.
The Order will only be processed by OFA KARRI once the payment has been made by the Purchaser.
Confirmation by OFA KARRI of the Order
After the Order has been placed, the Purchaser will be able to access a summary of the Order on the Site from his account, if he has created one, mentioning the Order number. This summary will also be sent to the Buyer in a confirmation e-mail, containing all the elements of the sales contract between the Parties. This information constitutes proof of the nature, content, and date of the Order placed by the Purchaser and is authentic, which the Purchaser expressly accepts.
OFA KARRI reserves the right to refuse any order for legitimate reasons, especially if the quantities of Products ordered are abnormally high for Purchasers who are consumers. OFA KARRI may also refuse or delay the processing of an order if it suspects any kind of fraud, such as identity theft or theft of means of payment.
Modification of the Order
Any modification of the Order by the Purchaser after confirmation of the order is subject to the acceptance of OFA KARRI.
ARTICLE 6 - THE CONTRACT
The sales contract is formed at the time the Buyer sends confirmation of his/her order.
Communications, order forms, and invoices are archived on a reliable and durable medium so as to constitute a faithful and durable copy. These communications, order forms, and invoices may be produced as proof of the contract.
ARTICLE 7 - SHIPPING AND DELIVERY OF THE ORDER
Delivery means the transfer to the Buyer of physical possession of the goods.
Under normal conditions, OFA KARRI will process the order as soon as possible from Monday to Friday, excluding public holidays.
Delay in delivery
In the event of a delay in delivery, the Purchaser must report the delay as soon as possible to OFA KARRI's customer service department by e-mail to email@example.com. OFA KARRI will then contact the postal services so that an investigation can be carried out. Furthermore, it is specified that the property of the Products will only be transferred to the Buyer upon full payment of the invoiced price, including the delivery costs.
Conformity of the Products
Upon receipt of the Products ordered, the Buyer must check the conformity of the Products delivered. Any anomaly concerning the delivery (missing or broken product, damaged package, etc.) must be reported by the Buyer on the receipt presented by the Carrier at the time of delivery and must imperatively be notified to OFA KARRI's customer service by e-mail to firstname.lastname@example.org.
OFA KARRI will not be responsible in case of loss, sending to a wrong address, or delay in the delivery of a Product, providing proof that this delay or loss is attributable to the Buyer, to the unforeseeable and insurmountable fact of a third party or in case of force majeure.
Transfer of ownership
From the date of delivery indicated in the order form, ownership of the product is transferred to the Buyer, except in the case where the full payment of the price has not been received at the time of ordering.
ARTICLE 8 - RETURN OF PRODUCTS AND RIGHT OF WITHDRAWAL
The Buyer has a period of fourteen (14) working days to return, at his/her own expense, the Product(s) he/she has ordered if he/she is not satisfied with them. This period starts from the day of delivery of the Order.
To exercise the right of withdrawal, the Purchaser may contact OFA KARRI by email at email@example.com. The Purchaser may use the withdrawal form reproduced below.
The Product(s) will be returned in its (their) original packaging and condition, and accompanied by the stub at the bottom of the invoice or delivery note, to the following address
Logistib / OFA KARRI
Z.I. de la Fosse à la Barbière
4, rue Louis Saillant
93600 Aulnay Sous Bois
The Products must not have been unsealed. Indeed, the Buyer is informed that the right of withdrawal is excluded for opened products that cannot be returned for reasons of hygiene or health protection.
If the aforementioned conditions are fulfilled, OFA KARRI will reimburse the Purchaser, within fourteen (14) days from the withdrawal of the Purchaser or from the receipt of the Products, the sums corresponding to the Products acquired by him.
OFA KARRI does not accept packages with postage due, and the Purchaser must pay the cost of returning the package.
It is however specified that the shipping costs are at the charge of OFA KARRI in the case where the decision to return is the consequence of an error emanating from OFA KARRI (Product(s) not conforming).
ARTICLE 9 - FORCE MAJEURE
Neither Party shall be liable for the total or partial non-performance of its obligations under the GTC, if such non-performance is caused by an event constituting force majeure.
The Party invoking an event constituting force majeure shall notify the other Party within five working days of the occurrence or threat of such event. The Parties agree that they shall consult each other as soon as possible in order to determine together the terms and conditions for the execution of the order for the duration of the force majeure event.
After a period of one (1) month of interruption due to force majeure, OFA KARRI may not honor the order, at the expense of reimbursing the Purchaser if necessary.
ARTICLE 10 - NOTICES
On the Site, OFA KARRI has set up a rating system as well as the collection and publication of reviews of the Products by the Buyer. The Purchaser may be invited by OFA KARRI to give his opinion once the Order has been received.
The Purchaser undertakes to give his opinion in a fair manner.
The opinion is composed of a note between one (1) and five (5) stars and is accompanied by a description in which the Buyer gives his opinion on the Product. The Product will then have an overall rating corresponding to the average of all the ratings attributed by all the reviews of the Buyers on this Product.
OFA KARRI publishes all the opinions, with the exception of opinions (i) insulting, injurious, defamatory, or infringing on the rights of third parties, and/or contrary to the laws and regulations in force and (ii) related to a personal situation of the Buyer, such as an allergy or a question about the status of the Order. In the latter case, OFA KARRI will contact the Purchaser by email.
OFA KARRI also reserves the right to contact a Buyer in the event of a negative review as part of its customer relationship management.
The notices will be published within forty-eight (48) hours after submission, except in the case of a complex situation.
Reviews are published in chronological order until the Product is delisted from the Site.
At any time, the User may report a Buyer's notice that contravenes the laws and regulations in force or the GTC, or that infringes his rights, by sending an email to firstname.lastname@example.org. OFA KARRI will be able to proceed to the temporary or definitive dereferencing, if necessary, of the notice, in order to control its content.
ARTICLE 11 - LITIGATION
OFA KARRI cannot be held responsible for damages resulting from the non-conforming use of its products.
In the event of a dispute, you must first contact customer service by email at email@example.com in order to try to resolve the dispute informally.
ARTICLE 12 - APPLICABLE LAW
This contract and the GTC governing it are subject to Portuguese law.